ISO 20000 is the worlds most popular standard for IT service management. It is applicable for businesses which provide IT services or depend on their IT services for smooth business operations. The aim of ISO 20000 standard is to provide high quality IT services. It defines 5 levels of maturity which an organization achieves over period of time.
- Provides confidence to clients on organizations ability to provide high quality IT services
- Structured change management
- Helps in being prepared for disasters
- Secures companies information assets
- Better management of incidents
- Provides for a market differentiator
Our GRCPerfect comes pre-built with 50+ standard proven ITSM processes and all required policies and guidelines which can be easily tailored by the organization. It also has 30+ data management modules such as Asset Tracker, Risk Tracker, Visitor Tracker, Material Movements Tracker, Service Tracker, Audit Plan and Track, Employee Skill Tracking, Training Tracking, Defects Tracking, Record Control Matrix, Document Control Matrix, Supplier Tracking including Supplier Evaluation etc.
All this means the organization can save huge amount of time and effort in implementing ISO 20000. Again, being an integrated product for ISO 9001, ISO 27001 and CMMI, organizations investment remains intact when the organization decides to implement other related standards.